For Restaurant Owners & Managers
Find the hidden leak in your restaurant's revenue.
Stop losing guests after their first visit. Turn them into loyal regulars who come back — and bring friends.
Watch
See how Something's
Cooking works.
Learn more ~ CALL DONOVAN HERE +1 (805) 410-8305
The Problem
But where do the guests go to dine after they have dined in your restaurant only one time?
Most restaurants pour money into bringing new guests in — and lose them silently!
That's the leak!
It's a BIG REVENUE LEAK!!
👤
70%
of first-time guests never return visiting the restaurant again.
📈
5x
It is 5 times more expensive to acquire a new guest than retain an existing one.
🔁
25%
Customer loyalty programs that increase customer repeat visits can lift profits by up to 25% and more.
Live Demo
Scan this QR — try the guest experience yourself.
Point your phone camera at the code. In seconds you'll see exactly what your guests would see — the same frictionless flow that drives them back through your doors.
No app to install
Works on any phone
Live demo, not a mockup
Scan the QR Code.
See the Message.
Tap the Message.
You communicate with them regularly with news, discount offers, special offers. We work with you and your staff to develop this content. WE manage and sent it.
You Celebrate them and their value as a customer in your communications.
You Encourage them to introduce family and friends to your restaurant.
Our Approach
A simple recipe to turn guests into regulars.
Set up our QR Code system and encourage guests to join your customer loyalty program. WE set all of this up and maintain it for you.
Their contact information goes into your CRM Which we will manage for you.
Through text messaging you Offer guests discounts on meals and specials and free items. With our system we make sure the messages are developed and are sent to your customers
We will Use this system to see how first time customers are becoming loyal customers; use this system to keep the percentage of loyal customers constantly growing.
We audit your guest journey — from their first visit and into the future. WE help you determine exactly how your revenue is being improved.
Talk to Donovan
Learn more ~ CALL DONOVAN HERE +1 (805) 410-8305
Have questions?
Call Donovan, our manager, he is the go-to guy.
He can answer your questions or he will find someone who can!
And he will help you set up an appointment to learn even more.
Call Donovan! +1 (805) 410-8305
Ask questions, get more information, by phone — any day, any time.
Ready to plug the leak?
Join Something's Cooking Here today —
Here's to more loyal customers and to more revenue!
Two e-books to get you started.
Download instantly — practical playbooks for restaurant owners.
E-Book 01
Loyal Customers
The guest-retention playbook — the same one your customers will receive when they join.
E-Book 02
Repeat Revenue
How to design a retention engine that turns first visits into a steady stream of return diners.
FAQ
Frequently Asked Questions
What is the very first step?
The program begins by presenting marketing data that says 70% of first time diners in a restaurant will never return. It proposes that this represents a significant revenue leak for most restaurants.
How does the program define a "revenue leak"?
A revenue leak typically refers to first-time guests who enjoy their meals but leave without any incentive or tracking mechanism to ensure they ever return.
How does the program uncover these hidden leaks?
Month to month data representing the number of increases or decreases in the number of customers in the customer data base; and month to month revenue increases or decreases is tracked and reviewed to check out the significance of the hidden leaks and make them visible.
What specific tool does the program use at the table to capture guest data?
The program implements a table-side "VIP" QR code scan system.
What is the primary incentive used to get guests to scan the QR code?
Guests are offered an immediate, high-value incentive while they are still in the building, such as a "10% OFF YOUR BILL TODAY" promotion.
Servers -waiters are trained to interact with guests in a way that will encourage them to scan the QR code. On the initial scan they will receive a notice of 10% off their bill and a download of another gift, and encouragement to come back again.
Why does the program emphasize offering a discount today rather than on a next visit?
Offering an immediate reward ensures maximum conversion rates. Guests are highly motivated to scan and input their details right then and there to save money on their current bill.
What data does the program collect from the guest during the VIP scan?
It securely captures essential contact information, primarily the guest's name, email address, and phone number.
What happens to the guest's information after they scan the VIP code?
The data is automatically funneled into a centralized customer database owned by the restaurant, turning customer visits to the restaurant into a measurable digital marketing list.
How does the program ensure compliance and data security?
The data capture forms are protected by backend verification systems like reCAPTCHA to prevent spam and ensure you are building a clean, authentic list of real local diners.
Once the list is built, how does the system communicate with guests?
It sets up automated text (SMS) and email follow-up sequences to stay top-of-mind with your customers without requiring daily manual work from your managers.
How does the program turn a first-time guest into a "loyal repeat customer"?
By utilizing the captured text and email channels to send automated, personalized invitations, birthday rewards, and exclusive VIP offers that consistently invite them back.
Does the program focus more on getting new customers or retaining old ones?
It does both, but its core operational philosophy is that retaining existing customers and turning them into regular visitors is the fastest, most cost-effective way to boost restaurant revenue.
How does the program help bring in new customers through your existing ones?
By building a loyal database of "VIP" regulars, you create a foundation for word-of-mouth marketing, positive online reviews, and social sharing that organically draws in new client
How is the educational training material delivered to the restaurant owner?
The Program Associates function is to work closely with the key person at the restaurant to develop and implement and maintain the program.
In the initial phases of program development and implementation the associate is in the restaurant at several times a week. As the program is up and running the associate will be in the restaurant weekly.
The associate will train all of the restaurant staff to implement and use and carry out the essential task interacting with the customers in a way that encourages them to scan the QR Code. There is on-going communication between Something’s Cooking Here and the Restaurant owner, managers, and staff.
The core concepts, strategies, and blueprints are detailed via a specialized E-book and an accompanying guided video training sequence.
What role does the video play in the onboarding process?
It gives owners, managers, and staff vital information about the program
How long does it take to learn the core framework from the landing page material?
The introductory breakdown is efficient, designed to be understood in under 10 minutes via their video presentation.
What direct support channels are available if a manager has trouble setting up the system?
The program provides a dedicated text and phone support line at +1 (805) 856-6721 for quick, real-time troubleshooting. Direct email access, at [email protected], is also available.
How do you customize this program to fit your specific restaurant's concept?
The program will reflect the the restaurants concept through menu as reward choices, tone of messages, branding, and other concept denoting content. This is important initial and ongoing program development.
Everything will be can be tailored to fit the restaurants unique style of service (casual, fine dining, etc.).
Is this a fully hands-off system once it is set up?
Yes.
We develop, implement, and maintain your program. We increase the number of Loyal customers, and increase your revenue. You make outstanding food for your loyal customer.
The system operates in the background while your staff focuses purely on hospitality and food.
What is the ultimate goal or final destination of the program for an owner?
To build a predictable engine of motivating guests to dine in your restaurant often; to see a constant increase in the number of returning guests and contacts in your contact list; and to see a constant increase in the restaurant revenue.
To do this until the Resturant owner says “this is too much, we have too many customers, we are making too much money. We gotta quit.”
Learn more ~ CALL DONOVAN HERE +1 (805) 410-8305
Get Your E-Book
We respect your inbox. No spam — ever.
Learn more ~ CALL DONOVAN HERE +1 (805) 410-8305
Something's Cooking Here
Turning restaurant guests into loyal regulars.
CONTACT
© 2026 Resilience by Design. All rights reserved.